MOUNTAIN VIEW, Calif. — Have you ever made a profit from a catering
business or dog walking? Do you prefer to work alone or in groups? Have
you ever set a world record in anything?
The right answers could help get you a job at Google.
Google has always wanted to hire people with straight-A report cards and double 800s on their SATs. Now, like an Ivy League
school, it is starting to look for more well-rounded candidates, like
those who have published books or started their own clubs.
Desperate
to hire more engineers and sales representatives to staff its rapidly
growing search and advertising business, Google — in typical eccentric
fashion — has created an automated way to search for talent among the
more than 100,000 job applications it receives each month. It is
starting to ask job applicants to fill out an elaborate online survey
that explores their attitudes, behavior, personality and biographical
details going back to high school.
The questions range from the
age when applicants first got excited about computers to whether they
have ever tutored or ever established a nonprofit organization.
The
answers are fed into a series of formulas created by Google’s
mathematicians that calculate a score — from zero to 100 — meant to
predict how well a person will fit into its chaotic and competitive
culture.
“As we get bigger, we find it harder and harder to find
enough people,” said Laszlo Bock, Google’s vice president for people
operations. “With traditional hiring methods, we were worried we will
overlook some of the best candidates.”
Google is certainly not
alone in the search for quantitative ways to find good employees.
Employers use a wide range of tests meant to assess skills,
intelligence, personality and honesty. And the use of biographical
surveys similar to Google’s new system is on the rise.
Such
tools, however, have mainly been the trademark of large corporations
recruiting armies of similar workers, like telephone service
representatives or insurance sales agents. They are rarely used in
Silicon Valley, which is built on a belief in idiosyncratic talent.
“ Yahoo
does not use tests, puzzles or tricks, etc., when interviewing
candidates,” Jessie Wixon, a spokeswoman for Yahoo, said. (Google is
known for hazing prospects in interviews with intractable brain
teasers. And it once tried to attract candidates by placing some
particularly difficult problems on billboards.)
Google’s growth
is staggering even by Silicon Valley standards. It is constantly
leasing new buildings for its overflowing campus here and opening
offices around the world.
Google has doubled the number of
employees in each of the last three years. Even though the company now
has about 10,000 employees, Mr. Bock says he sees no reason the company
will not double again in size this year. That would increase the number
of hires to about 200 a week.
As a result, Mr. Bock, who joined Google from General Electric
last spring, has been trying to make the company’s rigorous screening
process more efficient. Until now, head hunters said, Google largely
turned up its nose at engineers who had less than a 3.7 grade-point
average. (Those who wanted to sell ads could get by with a 3.0 average,
head hunters said.) And it often would take two months to consider
candidates, submitting them to more than half a dozen interviews.
Unfortunately,
most of the academic research suggests that the factors Google has put
the most weight on — grades and interviews — are not an especially
reliable way of hiring good people.
“Interviews are a terrible predictor of performance,” Mr. Bock said.
Mr.
Bock said that he wanted the company’s human resources department to
bring the iconoclastic style as its Web site developers to the normally
routine function of interviewing job candidates. “The level of
questioning assumptions is uniquely Googly,” Mr. Bock said.
So Google set out to find out if there were any bits of life experience or personality it could use to spot future stars.
Last
summer, Google asked every employee who had been working at the company
for at least five months to fill out a 300-question survey.
Some questions were factual: What programming languages are you familiar with? What Internet mailing lists do you subscribe to?
Some looked for behavior: Is your work space messy or neat?
And some looked at personality: Are you an extrovert or an introvert?
And
some fell into no traditional category in the human resources world:
What magazines do you subscribe to? What pets do you have?
“We
wanted to cast a very wide net,” Mr. Bock said. “It is not unusual to
walk the halls here and bump into dogs. Maybe people who own dogs have
some personality trait that is useful.”
The data from this initial survey was then compared with 25 separate
measures of each employee’s performance. Again there were traditional
yardsticks — the employee’s reviews, both by supervisors and peers, and
their compensation — and some oddball ones.
One score
was what the company called “organizational citizenship,” said Todd
Carlisle, an analyst with a doctorate in organizational psychology, who
designed the survey. That is, “things you do that aren’t technically
part of your job but make Google a better place to work,” Dr. Carlisle
said, such as helping interview job candidates.
When all this was
completed, Dr. Carlisle set about analyzing the two million data points
the survey collected. Among the first results was confirmation that
Google’s obsession with academic performance was not always correlated
with success at the company.
“Sometimes too much schooling will
be a detriment to you in your job,” Dr. Carlisle said, adding that not
all of the more than 600 people with doctorates at Google are equally
well suited to their current assignments.
Indeed, there was no
single factor that seemed to find the top workers for every single job
title. (And pet ownership did not seem to be a useful predictor of
anything.) But Dr. Carlisle was able to create several surveys that he
believed would help find candidates in several areas — engineering,
sales, finance, and human resources. Currently about 15 percent of
applicants take the survey; it will be used for all applicants starting
this month.
Even as Google tries to hire more people faster, it
wants to make sure that its employees will fit into its freewheeling
culture. The company boasts that only 4 percent of its work force
leaves each year, less than other Silicon Valley companies. And it
works hard to retain people, with copious free food, time to work on
personal projects and other goodies. Stock options and grants certainly
encourage employees to stay long enough to take advantage of the
company’s surging share price.
Google’s hiring approach is backed
by academic research showing that quantitative information on a
person’s background — called “biodata” among testing experts — is
indeed a valid way to look for good workers.
Michael Mumford, a psychology professor at the University of Oklahoma
who specializes in talent assessment, said that this sort of test was
effective, but he cautioned that companies should not rely on oddball
factors, even if they seemed to correlate to good performance.
“You
have to know or at least have a hypothesis why having a dog makes a
good computer programmer,” Professor Mumford said. “If you ask whether
someone started a club in high school, it is a clear indicator of
leadership.”
At Google, it is too early to tell if the system is
working. The surveys have been in use in about a dozen areas for
several months.
Indeed, there is some resistance even at Google to the idea that a machine can pick talent better than a human.
“It’s like telling someone that you have the perfect data about who they should marry,” Dr. Carlisle said.
But
even before the results are in on the new survey, Mr. Bock says he is
already seeing success in easing the company past its obsession with
grades.
“More and more in the time I’ve been here, we hire people
based on experience as a proxy for what they can accomplish,” he said.
“Last week we hired six people who had below a 3.0 G.P.A.”
Original story